Refund & Cancellation Policy

Reelabs sells digital products that are delivered instantly by download. This policy explains when a purchase can be cancelled or refunded.

1. Cancellation before delivery

If you place an order and the download link has not yet been sent, you may cancel it by writing to support@reelabs.in. We will cancel the order and issue a full refund.

2. After the download link is sent

Because our products are downloadable files that cannot be returned, orders are generally not refundable once the download link has been delivered and used. We will, however, issue a refund in any of the following cases:

• The files are corrupted or will not open, and we are unable to supply a working replacement within 7 days.
• You were charged more than once for the same order.
• You were charged but no download link was delivered within 24 hours and we cannot resolve it.
• The product delivered is materially different from what was described on the Website.

3. How to request a refund

Email support@reelabs.in within 7 days of purchase, with your order reference, the email used at checkout, and a short description of the problem. We may ask for a screenshot or screen recording so we can reproduce the issue.

4. Processing time

• We will acknowledge your request within 2 business days.
• Approved refunds are initiated within 3 business days of approval.
• The amount reaches your original payment method within 5 to 7 business days of being initiated, depending on your bank or card issuer.

Refunds are always issued to the original payment method. We cannot refund to a different account.

5. What is not refundable

• A change of mind after the files have been downloaded.
• Incompatibility with software or a device version that was not listed as supported.
• Dissatisfaction with creative style, where the product matches its description and preview.
• Orders where the licence has been breached, for example by redistributing the files.

6. Chargebacks

If you believe a charge is incorrect, please contact us first. We can usually resolve it faster than a bank dispute.

7. Contact

Email: support@reelabs.in
Phone: [+91 phone number]
Hours: Monday to Friday, 10:00–18:00 IST