Privacy Policy

This policy explains what personal information Reelabs collects, why we collect it, and what we do with it. Reelabs is operated by [Registered business name], [full address], India.

1. Information we collect

• Information you give us: your name, email address and, if you provide it, your phone number, when you place an order or contact support.
• Transaction information: the products ordered, the amount, the date, and a payment reference supplied by our payment processor.
• Technical information: IP address, browser type, device type and pages visited, collected automatically to keep the Website secure and working.

We do not collect or store your card number, CVV, UPI PIN or net banking credentials. These are handled entirely by Razorpay.

2. Why we use it

• To process your order and deliver your download link.
• To respond to support requests.
• To meet tax, accounting and other legal obligations.
• To detect and prevent fraud or misuse of the Website.
• To send occasional product updates, only if you have opted in. Every such email includes an unsubscribe link.

3. Who we share it with

We share personal information only with service providers who need it to operate the business:

• Razorpay — payment processing.
• Our email and hosting providers — delivering download links and running the Website.
• Government authorities — where disclosure is required by law.

We do not sell your personal information to anyone.

4. Cookies

We use cookies that are necessary for the Website to function and, where enabled, basic analytics cookies that tell us which pages are visited. You can block cookies in your browser settings, though parts of the Website may then not work correctly.

5. How long we keep it

Order and invoice records are retained for as long as required under Indian tax law. Support correspondence is retained for up to three years. Marketing contact details are deleted on request.

6. Security

We use HTTPS across the Website and restrict access to personal information to those who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may ask us to give you a copy of the personal information we hold about you, correct it if it is wrong, delete it where we are not required to keep it, or stop sending you marketing email. Write to support@reelabs.in and we will respond within 30 days.

8. Children

Our products are not directed at children under 18, and we do not knowingly collect their personal information.

9. Changes

We may update this policy. Material changes will be noted by updating the date at the top of this page.

10. Grievance officer

In accordance with the Information Technology Act, 2000 and rules made under it, the contact for grievances is:

[Name]
[Registered business name]
[Full address]
Email: support@reelabs.in
Phone: [+91 phone number]